We Thrive To Be The Best IT Service
Company
It Service
24/7 Proactive Monitoring Alerting
Includes remote monitoring of any desktops, surface. Chrome book and laptops. Whether they are connected to your network or not, and what operating system they use (Windows or Mac). Detect problems and fix them, improving overall productivity and ensuring smooth operation. Proactive automated reporting. You can choose among multiple reporting options: daily, weekly, and monthly automated reporting. Proactive Alerts. Instant alerts by email and SMS will inform you about any problems that may show up on your servers. Proactive Patch Management. We find out what security patches are missing and fix them.
Take Control and Resolve Issues Efficiently
Remote assistance based on alerts or end-user request ’Remote troubleshooting on critical alerts ’Remote assist third party vendor 'Remote patches/updates/reboots Rapid connections: Quickly connect to any machine in your managed networks with one dick. Session transfers: Transfer sessions to other technicians if you need to take a break, or if you need to pass the issue to someone with a different expertise Chat: Open a live chat window with end users if questions arise while you fix their workstation Monitor Quality and Keep Your Environment Secure User management: Assign technicians to specific worksites or departments, and set up permissions to help ensure proper security. Session recordings: Record any support session you want, so you can review later for quality control or troubleshooting. Chat transcripts: Review historical chat transcripts broken down by end user or technician.
REMOTE AGENT
RMM is always a cloud-based network monitoring solution designed to stay connected. The solution helps IT support monitor, troubleshoot, and manage various network devices including desktops, servers, virtual machines, mobile devices, and other endpoints. Users can configure alerts for critical issues and other system failures. Our agent automatically captures device information connected to the internet and establishes a network architecture that displays the complete status and details of each connected device. Provides a library of scripts that can be used to automate tasks such as scheduling backups, releasing updates, installing applications and mor...
Alert Logs
An alert is created when the performance of a machine or device matches a pre-defined criteria or "alert condition".
Some of the monitored alerts include:
Admin account disabled.
Get File change alert.
New Agent checked in for the first time.
Application has been installed or deleted.
Agent Procedure failure detected.
NT Event Log error detected.
Protection violation detected.
PCI configuration has been changed.
Disk drive configuration change
RAM size changed.
Network Device offline
Scheduled report completed.
Network scan alert type
Agent offline
low on disk space
disabled remote control.
agent online
new patch found.
patch path missing
patch installs failed.
Backup Alerts.
LIMITED MONTHLY ONSITE VISIT
Onsite IT services offer businesses dedicated engineer visits to handle tasks such as network support and vendor management. This service simplifies communication by providing a single point of contact, ensuring quick issue resolution. Face-to-face interactions with end users build trust and allow engineers to better understand the physical infrastructure, leading to more effective solutions. Regular meetings are part of the service, offering updates on IT system health and help desk activities. This transparency helps businesses stay informed and proactively manage potential risks. Onsite services also optimize internal IT resources, allowing staff to focus on strategic projects instead of routine support. For organizations with limited IT personnel, this improves efficiency and allows them to prioritize core business objectives. Another key benefit is scalability. Businesses can adjust IT support according to their needs without committing to full-time hires, making it a cost-effective and flexible solution. Whether scaling up for system deployments or adjusting support staff levels, onsite IT services provide businesses the flexibility they need to meet changing demands.
Enterprise IT roadmap
IT Roadmap provides customers with a clear vision for aligning technology with business goals. It helps plan future IT initiatives like system upgrades, cloud adoption, and cybersecurity measures, while optimizing resources and costs. This strategic document is essential for identifying priorities, managing risks, and ensuring scalability. By providing a structured approach, businesses can enhance their operational efficiency, maintain competitiveness, and stay prepared for evolving technology landscapes, ultimately enabling sustainable growth. It's an essential tool for guiding long-term IT strategies for success.
Strategic IT Business Roadmap
An IT roadmap is a type of technology roadmap that a business uses to develop and share a strategic-level plan for IT initiatives at the organization, such as migrating the company's data to a new cloud system or upgrading the organization to a new enterprise software platform. There are several common types of IT roadmaps, including: Enterprise IT roadmap IT project roadmap IT architecture roadmap Engineering IT roadmap IT team also organizes the capabilities IT wishes to implement according to their level of strategic importance to the company—categorizing some as must-have items and others as nice-to-haves. Benefits of an IT Roadmap: Make your IT initiatives more strategic. Keep the organization's technology systems running smoothly Save money.
ADVANCED NETWORK SECURITY
Security in the technology industry is constantly changing to address the new threats that are being seen around the world. As a result, our protection strategies have changed as well. Monitoring consists of: Firewall Routine Maintenance on Workstations and Servers Threat Protection Software Security Awareness Training Password Management Security Log Monitoring Personal Monitoring Patch Management Penetration Tests
Anti-malware
Benefits of Anti-malware Real-time protection Boot-time scan Scanning of individual files Protection of sensitive information Restoration of corrupted data Protection from spam and identity theft Provides robust web protection Provides quick scan of the removable device Terminates unwanted ads and spam website Improves the PC performance.
Company Service
We offer a range of services to help your businesses run effectively. manage and optimize your IT infrastructure and technology resources
Data Backup and Recovery
Automated Backup Solutions Data Retention and Archiving Disaster Recovery Planning Data Restoration Services
Cybersecurity Services
Firewall and Intrusion Detection/Prevention Anti-virus and Anti-malware Protection Security Audits and Risk Assessments Data Encryption Security Information and Event Management (SIEM)
Cloud Services
Cloud Migration and Integration Cloud Backup and Disaster Recovery Cloud Infrastructure Management Software as a Service (SaaS) Support Cloud Security
Network Infrastructure Services
Network Design and Configuration Switches, Routers, and Firewall Management Wireless Network Setup and Management VPN and Remote Access Solutions
Managed IT Services
24/7 Network Monitoring and Management Help Desk and Technical Support Server and Desktop Management Patch Management Remote Troubleshooting and Maintenance
IT Consulting and Strategy
Technology Assessments IT Roadmap and Planning Vendor and Technology Selection Strategic IT Guidance
HOW DO WE WORK?
Want to learn to increase a Business idea
Small & Mid-Sized Business
HATCH PACKAGES
Hatch Starter:
- This plan is designed for companies with or without an infrastructure that want to get an understanding and evaluate their technical needs without any previous data of their network or end-user needs. This package allows us to keep a pulse on your network.
HATCH BASIC
- This plan is designed to monitor your environment remotely and assist users remotely whether they are working from a set office or home office. Allows for quick remote assistance when needed while keep 24/7 proactive monitoring in the background.
HATCH ENHANCED
- This plan is designed to fully utilize Managed Service Provider as your full IT resource. Allows to manage all technical vendors, projects, support end-user and execs remotely and visit on-site office to address issues otherwise can’t be performed remotely.
HATCH
NET NEW
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This package is designed to evaluate, design, implement, and support any newly added hardware/software. Any new introduced or renewed technology as project with no further obligation.
HATCH NET NEW HOURLY
- Free Project Assessment
- Network Design and Implementation
- Server And PC Setup
- Office 365 Migration
- Backup & Disaster Recovery
- Anti-malware Protection
Services Included | Hatch Starter | Hatch Basic | Hatch Enhanced |
|---|---|---|---|
24/7 Proactive Monitoring & Alerting | |||
Remote Agent | |||
Send You The Logs | |||
Performance Review | |||
Anti-malware Protection | |||
Limited Remote Support | |||
Unlimited Remote Support | |||
Limited Monthly Onsite Visits | |||
Strategic IT Business Roadmap | |||
Backup & Disaster Recovery | |||
Advanced Network Security |